Return & Payment Policy
Please read our policies carefully before making a purchase
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return process.
Return Window: 30 days from date of purchase
Eligible Items
- Items must be unused and in original packaging
- Products must include all tags and labels
- Proof of purchase is required
- Items must be in resalable condition
Non-Returnable Items
- Custom or personalized items
- Sale or clearance items (unless defective)
- Items damaged due to misuse
- Products without original packaging
To initiate a return, please contact our customer service team with your order number. Once approved, you'll receive instructions for returning your items. Refunds will be processed within 5-7 business days after we receive your return.
Payment Policy
We offer secure and convenient payment options to make your shopping experience smooth and worry-free.
Accepted Payment Methods
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Mobile Money
- Bank Transfer
- Cash on Delivery (where available)
Security: All transactions are encrypted and secure. We do not store your payment information on our servers.
Payment Terms
- Payment is required at the time of purchase
- Prices are in USD
- All prices include applicable taxes
- We reserve the right to refuse any order
For any payment-related questions or issues, please contact our support team. We're here to help ensure a smooth transaction process.
Shipping Policy
We ship to locations across Zambia and offer multiple shipping options to meet your needs.
Shipping Options
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Local Pickup: Available at our Lusaka location
Processing Time: Orders are typically processed within 1-2 business days.
Shipping costs are calculated at checkout based on your location and selected shipping method. Track your order using the tracking number provided in your confirmation email.
Need Help? Contact Us
Our customer service team is here to assist you with any questions or concerns
Phone
Address
Plot 396/A/78/27 Casanova Road, Makeni, Lusaka, Zambia